Refund and Returns Policy
Last Updated: May 2026
At Scoopy Doos West Palm Beach, we want customers to be happy with their purchases. Because many of our products include food, frozen treats, baked items, and pet-related consumables, return eligibility may vary depending on the item purchased.
Food & Frozen Treats
Due to health and safety reasons, we generally cannot accept returns or exchanges on:
- dog ice cream
- frozen products
- bakery items
- opened treats
- consumable pet products
If there is an issue with your order, please contact us directly and we will do our best to help.
Retail Items
Unused retail merchandise may be eligible for return or exchange within a reasonable timeframe after purchase if the item is:
- unused,
- in original condition,
- and accompanied by proof of purchase.
Return approval may vary depending on the product type.
Damaged or Incorrect Orders
If you receive a damaged item or an incorrect order, please contact us as soon as possible with:
- your name,
- purchase details,
- and photos of the item if applicable.
We will review the issue and work toward an appropriate resolution.
Grooming Appointments & Services
Grooming services available through Scoopy Doos West Palm Beach are provided by independent grooming partners.
Questions regarding grooming appointments, cancellations, refunds, scheduling, or service concerns should be directed to the applicable grooming provider or booking platform associated with the appointment.
Specific grooming policies, pricing, and refund eligibility may vary depending on the independent grooming partner.
Third-Party Orders
Orders placed through third-party services, delivery platforms, or external retailers may be subject to the policies of those providers.
Contact Us
For questions regarding returns or order concerns, please contact:
Scoopy Doos West Palm Beach
525 Clematis St
West Palm Beach, FL 33401
Phone: (561) 265-5362
Email: esonassets@gmail.com